Sometimes, the card will display an error code during payment.
You can fix some of the errors yourself. The most frequent codes are:
The card was retrieved to quickly at the last machine, often photocopier or check-out point, disrupting the reading process. Please go back to the same machine and place your card on it again. This completes the process and unlocks the card.
Insert the card again and wait for about 10 seconds until the device returns the card automatically. The process is now complete and your card reactivated.
If you retrieved your card too quickly and the cashier puts it on the reader again, it will be displayed as unlocked at this check-out. However, sometimes it will then only work at that specific check-out. Please go to the Info Point for assistance.
There are outstanding payments. Please make a payment in cash at the Info Point.
For any other error messages, please contact the Info Point or the accounting department.
If you know your card number from your "Datenspiegel" (personal data sheet), which you received together with your card, you can unlock your card by phone.
We are here to help:
Info-Point at the Foyer Uni-Ulm
10.00 a.m. - 2.00 p.m,
Rechnungswesen (Accounting Department) Studierendenwerk
Phone 0731 50-23824
Verwaltung (Administration) Studierendenwerk downstairs the Mensa Lunchroom