Sometimes, the card will display an error code during payment.
You can fix some of the errors yourself. The most frequent codes are:
The card was retrieved to quickly at the last machine, often photocopier or check-out point, disrupting the reading process. Please go back to the same machine and place your card on it again. This completes the process and unlocks the card.
Insert the card again and wait for about 10 seconds until the device returns the card automatically. The process is now complete and your card reactivated.
There is a payment backlog from the Load on Demand process. Please make up this in cash at the Southside cafeteria.
In the near future, our POS system will be ready to allow you to make up the back payment at any point of contact (usually the cafeteria at the university) via debit or credit card payment. Until that time comes, you can transfer the outstanding amount to us. Please contact the accounting department to do so.
If you have any further questions, please also contact the Accounting Department.
If you know the card number from your data mirror that you received with your card, you can have the card unblocked by phone.
We are here to help:
Rechnungswesen des Studierendenwerkes
Tel. 0731 50 23824
Verwaltung Studierendenwerk unter der Mensa